Privacy Policy

Secure & Protected

Your data is encrypted and safely stored

Transparent Use

Clear information on how we use data

Your Control

Full control over your personal data

1. Introduction

At Lamu Dhow Adventures, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, book our services, or interact with us in any way.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Contact information (name, email address, phone number, mailing address)
Booking information (tour preferences, dates, payment details)
Passport or ID information (for certain tours requiring permits)
Health information (allergies, medical conditions, dietary restrictions)
Emergency contact details

2.2 Non-Personal Information

Browser type and version
IP address
Device information
Pages visited on our website
Referring website
Time spent on our website

3. How We Collect Information

We collect information in the following ways:

When you make a booking on our website
When you contact us by email, phone, or social media
When you subscribe to our newsletter
Through cookies and similar technologies
When you complete surveys or provide feedback

4. How We Use Your Information

We use your information for the following purposes:

To process and confirm your booking
To communicate with you about your tour
To provide customer support
To send you promotional emails (if you've opted in)
To improve our website and services
To comply with legal obligations
To prevent fraud

5. Information Sharing and Disclosure

We may share your information with:

Tour guides and service providers involved in your tour
Payment processors (we do not store full payment details)
Government authorities (when required by law or for permits)
Emergency services (in case of emergency)

Important Note

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption for data transmission
Secure storage of personal data
Regular security assessments
Staff training on data protection

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Right to access your personal data
Right to correct inaccurate information
Right to delete your personal data
Right to restrict processing
Right to data portability
Right to object to processing

Exercise Your Rights

To exercise these rights, please contact us using the details provided below. We'll respond to your request within 30 days.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

Privacy Questions?

privacy@lamudhowadventures.co.ke

WhatsApp: +254 710 622411

Lamu Island, Kenya

Last updated: May 20, 2023

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